Population subgroup differences in the use of a COVID-19 chatbot.
Population subgroup differences in the use of a COVID-19 chatbot.
- 2021
COVID-19 chatbots are widely used to screen for symptoms and disseminate information about the virus, yet little is known about the population subgroups that interact with this technology and the specific features that are used. An analysis of 1,000,740 patients invited to use a COVID-19 chatbot, 69,451 (6.94%) of which agreed to participate, shows differences in chatbot feature use by gender, race, and age. These results can inform future public health COVID-19 symptom screening and information dissemination strategies.
English
2398-6352
10.1038/s41746-021-00405-8 [doi] 10.1038/s41746-021-00405-8 [pii]
IN PROCESS -- NOT YET INDEXED
MedStar Institute for Innovation
Digital Transformation
MedStar Health
MedStar Telehealth Innovation Center
National Center for Human Factors in Healthcare
Journal Article
COVID-19 chatbots are widely used to screen for symptoms and disseminate information about the virus, yet little is known about the population subgroups that interact with this technology and the specific features that are used. An analysis of 1,000,740 patients invited to use a COVID-19 chatbot, 69,451 (6.94%) of which agreed to participate, shows differences in chatbot feature use by gender, race, and age. These results can inform future public health COVID-19 symptom screening and information dissemination strategies.
English
2398-6352
10.1038/s41746-021-00405-8 [doi] 10.1038/s41746-021-00405-8 [pii]
IN PROCESS -- NOT YET INDEXED
MedStar Institute for Innovation
Digital Transformation
MedStar Health
MedStar Telehealth Innovation Center
National Center for Human Factors in Healthcare
Journal Article