Advancing electronic health record vendor usability maturity: Progress and next steps.
Advancing electronic health record vendor usability maturity: Progress and next steps.
- 2021
Despite basic federal requirements promoting a user-centered design approach to electronic health record (EHR) development and usability testing there have been usability and safety risks with EHR technology. Four EHR vendors were asked to provide written descriptions of their usability practices, and we reviewed these descriptions to identify areas where there has been advancement and areas for improvement. All 4 vendors described user-centered design processes and usability testing methods that demonstrate advancement from previous studies of vendor practices. Importantly, vendors are also beginning to address aspects of EHR implementation that play a critical role in shaping EHR usability. There are important areas for improvement in vendor practices including a greater focus on safety and on measurement and benchmarking. Vendors sharing their current usability practices demonstrates a step toward greater transparency which has typically been lacking. Copyright (c) The Author(s) 2021. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: [email protected].
English
1067-5027
10.1093/jamia/ocaa329 [doi] 6124764 [pii] PMC8068416 [pmc]
*Commerce
*Electronic Health Records
*User-Centered Design
Ergonomics
Humans
Medical Informatics
Medical Records Systems, Computerized
MedStar Institute for Innovation
MedStar Washington Hospital Center
Emergency Medicine
National Center for Human Factors in Healthcare
Journal Article
Despite basic federal requirements promoting a user-centered design approach to electronic health record (EHR) development and usability testing there have been usability and safety risks with EHR technology. Four EHR vendors were asked to provide written descriptions of their usability practices, and we reviewed these descriptions to identify areas where there has been advancement and areas for improvement. All 4 vendors described user-centered design processes and usability testing methods that demonstrate advancement from previous studies of vendor practices. Importantly, vendors are also beginning to address aspects of EHR implementation that play a critical role in shaping EHR usability. There are important areas for improvement in vendor practices including a greater focus on safety and on measurement and benchmarking. Vendors sharing their current usability practices demonstrates a step toward greater transparency which has typically been lacking. Copyright (c) The Author(s) 2021. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: [email protected].
English
1067-5027
10.1093/jamia/ocaa329 [doi] 6124764 [pii] PMC8068416 [pmc]
*Commerce
*Electronic Health Records
*User-Centered Design
Ergonomics
Humans
Medical Informatics
Medical Records Systems, Computerized
MedStar Institute for Innovation
MedStar Washington Hospital Center
Emergency Medicine
National Center for Human Factors in Healthcare
Journal Article