Seeking Information on Behalf of Others: An Analysis of Calls to a Spanish-Language Radio Health Program.

MedStar author(s):
Citation: Health Promotion Practice. 16(4):501-9, 2015 Jul.PMID: 25716191Institution: Washington Cancer InstituteForm of publication: Journal ArticleMedline article type(s): Journal ArticleSubject headings: *Health Behavior | *Health Communication/mt [Methods] | *Hispanic Americans | *Information Seeking Behavior | *Radio/sn [Statistics & Numerical Data] | Adolescent | Adult | Aged | Aged, 80 and over | Communication Barriers | Female | Health Promotion/mt [Methods] | Health Promotion/sn [Statistics & Numerical Data] | Hispanic Americans/px [Psychology] | Hispanic Americans/sn [Statistics & Numerical Data] | Humans | Language | Male | Middle Aged | Parent-Child Relations | Parents/px [Psychology] | Physician-Patient Relations | Sex Distribution | United States | Young AdultYear: 2015ISSN:
  • 1524-8399
Name of journal: Health promotion practiceAbstract: CONCLUSION: Information-seeking surrogates may represent a useful strategy for linguistic minorities to overcome structural and individual barriers to health information access. Results suggest that Latinos are willing to seek information on behalf of friends and family and highlight the need for improved, culturally and linguistically appropriate health communication sources.METHOD: Content analysis of calls placed (N = 281 calls).OBJECTIVE: Spanish-monolingual Latinos account for 13% of U.S. residents and experience multiple barriers to effective health communication. Information intermediaries/proxies mediate between the linguistically isolated and health care providers. This study characterizes the information needs of surrogate callers and their subjects to a U.S.-based Spanish-language radio health program.PRACTICE IMPLICATIONS: Leveraging Latinos' natural familial social networks/willingness to share information may improve dissemination of culturally and linguistically appropriate health information. Further implications for patient activation and doctor-patient communication are discussed.Copyright © 2015 Society for Public Health Education.RESULTS: Women made 70% of calls; 39.1% of calls were on behalf of children, 11.0% on behalf of parents/older adults, and 18.5% on behalf of spouses/siblings/contemporary adults. Most common topics were disease symptoms/conditions (19.6%), cancer (13.9%), and reproduction/sexuality (12.9%). Calls for children were more likely than those for parents/other adults to pertain to current illness symptoms or conditions; calls for parents were more likely to be about cancer/chronic conditions. Half of all calls sought clarification about a previous medical encounter.All authors: Graff K, Huerta E, Leyva B, Nelson DE, Ramirez ASFiscal year: FY2016Digital Object Identifier: Date added to catalog: 2016-05-24
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Journal Article MedStar Authors Catalog Article 25716191 Available 25716191

CONCLUSION: Information-seeking surrogates may represent a useful strategy for linguistic minorities to overcome structural and individual barriers to health information access. Results suggest that Latinos are willing to seek information on behalf of friends and family and highlight the need for improved, culturally and linguistically appropriate health communication sources.

METHOD: Content analysis of calls placed (N = 281 calls).

OBJECTIVE: Spanish-monolingual Latinos account for 13% of U.S. residents and experience multiple barriers to effective health communication. Information intermediaries/proxies mediate between the linguistically isolated and health care providers. This study characterizes the information needs of surrogate callers and their subjects to a U.S.-based Spanish-language radio health program.

PRACTICE IMPLICATIONS: Leveraging Latinos' natural familial social networks/willingness to share information may improve dissemination of culturally and linguistically appropriate health information. Further implications for patient activation and doctor-patient communication are discussed.Copyright © 2015 Society for Public Health Education.

RESULTS: Women made 70% of calls; 39.1% of calls were on behalf of children, 11.0% on behalf of parents/older adults, and 18.5% on behalf of spouses/siblings/contemporary adults. Most common topics were disease symptoms/conditions (19.6%), cancer (13.9%), and reproduction/sexuality (12.9%). Calls for children were more likely than those for parents/other adults to pertain to current illness symptoms or conditions; calls for parents were more likely to be about cancer/chronic conditions. Half of all calls sought clarification about a previous medical encounter.

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