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Patient satisfaction surveys and quality of care: an information paper.

MedStar author(s):

Citation: Ann Emerg Med. 64(4):351-7, 2014 Oct.Annals of Emergency Medicine. 64(4):351-7, 2014 Oct.PMID: 24656761Institution: MedStar Harbor HospitalDepartment: Emergency MedicineForm of publication: Journal ArticleMedline article type(s): Journal ArticleSubject headings: *Hospitals/st [Standards] | *Patient Satisfaction | *Quality of Health Care | Health Care Surveys | Humans | Professional-Patient Relations | Surveys and Questionnaires | United StatesYear: 2014 Local holdings: Available online from MWHC library: 1994 - present, Available in print through MWHC library: 1997 - 2006ISSN:

0196-0644

Name of journal: Annals of emergency medicineAbstract: With passage of the Patient Protection and Affordable Care Act of 2010, payment incentives were created to improve the "value" of health care delivery. Because physicians and physician practices aim to deliver care that is both clinically effective and patient centered, it is important to understand the association between the patient experience and quality health outcomes. Surveys have become a tool with which to quantify the consumer experience. In addition, results of these surveys are playing an increasingly important role in determining hospital payment. Given that the patient experience is being used as a surrogate marker for quality and value of health care delivery, we will review the patient experience-related pay-for-performance programs and effect on emergency medicine, discuss the literature describing the association between quality and the patient-reported experience, and discuss future opportunities for emergency medicine. Copyright © 2014 American College of Emergency Physicians. Published by Elsevier Inc. All rights reserved.All authors: Coletti CM, Enguidanos ER, Farley H, Honigman L, Mazzeo A, Pinson TB, Reed K, Wiler JLFiscal year: FY2015Digital Object Identifier:

http://dx.doi.org/10.1016/j.annemergmed.2014.02.021

Date added to catalog: 2016-07-15

Holdings ( 1 )
Title notes ( 3 )

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Journal Article	MedStar Authors Catalog	Article	24656761	Available		24656761

Available online from MWHC library: 1994 - present, Available in print through MWHC library: 1997 - 2006

With passage of the Patient Protection and Affordable Care Act of 2010, payment incentives were created to improve the "value" of health care delivery. Because physicians and physician practices aim to deliver care that is both clinically effective and patient centered, it is important to understand the association between the patient experience and quality health outcomes. Surveys have become a tool with which to quantify the consumer experience. In addition, results of these surveys are playing an increasingly important role in determining hospital payment. Given that the patient experience is being used as a surrogate marker for quality and value of health care delivery, we will review the patient experience-related pay-for-performance programs and effect on emergency medicine, discuss the literature describing the association between quality and the patient-reported experience, and discuss future opportunities for emergency medicine. Copyright © 2014 American College of Emergency Physicians. Published by Elsevier Inc. All rights reserved.

English