Are informed policies in place to promote safe and usable EHRs? A cross-industry comparison. - 2017

Available online through MWHC library: 2003 - present, Available in print through MWHC library: 1999 - present

Conclusion: Our analysis highlights important areas of usability and safety policy from other industries that can better inform ONC policies on EHRs. Discussion: A comparison of usability policies across industries illustrates key differences between the ONC and other federal agencies. These differences could be contributing to the usability challenges associated with EHRs. Method: We performed a qualitative study using publicly available governing documents to examine similarities and differences in usability and safety policies across agencies. Objective: Despite federal policies put in place by the Office of the National Coordinator (ONC) to promote safe and usable electronic health record (EHR) products, the usability of EHRs continues to frustrate providers and have patient safety implications. This study sought to compare government policies on usability and safety, and methods of examining compliance to those policies, across 3 federal agencies: the ONC and EHRs, the Federal Aviation Administration (FAA) and avionics, and the Food and Drug Administration (FDA) and medical devices. Our goal was to identify whether differences in policies exist and, if they do exist, how policies and enforcement mechanisms from other industries might be applied to optimize EHR usability. Results: The policy review and analysis revealed several consistencies within each agency's usability policies. Critical differences emerged in the usability standards and policy enforcement mechanisms utilized by the 3 agencies. The FAA and FDA look at evidence of usability processes and are more prescriptive when it comes to testing final products as compared to the ONC, which relies on attestation and is less prescriptive.


English

1067-5027


*Ergonomics
*Government Agencies
*Government Regulation
*Medical Records Systems, Computerized/lj [Legislation & Jurisprudence]
*Patient Safety
*Public Policy
Electronic Health Records/lj [Legislation & Jurisprudence]
Humans
Medical Records Systems, Computerized/og [Organization & Administration]
Qualitative Research
United States
United States Food and Drug Administration
User-Computer Interface


MedStar Institute for Innovation


Journal Article