Rapid development of visualization dashboards to enhance situation awareness of COVID-19 telehealth initiatives at a multihospital healthcare system.
Rapid development of visualization dashboards to enhance situation awareness of COVID-19 telehealth initiatives at a multihospital healthcare system.
- 2020
The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we describe our process for rapidly developing and disseminating dashboard visualizations to support telehealth operations. We used a five-step process to gain domain knowledge, identify user-needs, identify data sources, design and develop visualizations, and iteratively refine these visualizations. Through this process we identified three distinct stakeholder groups and designed and developed visualization dashboards to meet their needs. Feedback from users demonstrated the dashboards support situation awareness and informed important operational decisions. Lessons learned are shared to provide other organizations with insights from our process. Copyright (c) The Author(s) 2020. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: [email protected].
English
1067-5027
10.1093/jamia/ocaa161 [doi] 5866982 [pii]
*Coronavirus Infections
*Data Display
*Data Visualization
*Pandemics
*Pneumonia, Viral
*Telemedicine
Betacoronavirus
Humans
Mid-Atlantic Region
Multi-Institutional Systems
Organizational Case Studies
User-Computer Interface
MedStar Health Research Institute
MedStar Institute for Innovation
MedStar Telehealth Innovation Center
National Center for Human Factors in Healthcare
SiTEL
Journal Article
The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we describe our process for rapidly developing and disseminating dashboard visualizations to support telehealth operations. We used a five-step process to gain domain knowledge, identify user-needs, identify data sources, design and develop visualizations, and iteratively refine these visualizations. Through this process we identified three distinct stakeholder groups and designed and developed visualization dashboards to meet their needs. Feedback from users demonstrated the dashboards support situation awareness and informed important operational decisions. Lessons learned are shared to provide other organizations with insights from our process. Copyright (c) The Author(s) 2020. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: [email protected].
English
1067-5027
10.1093/jamia/ocaa161 [doi] 5866982 [pii]
*Coronavirus Infections
*Data Display
*Data Visualization
*Pandemics
*Pneumonia, Viral
*Telemedicine
Betacoronavirus
Humans
Mid-Atlantic Region
Multi-Institutional Systems
Organizational Case Studies
User-Computer Interface
MedStar Health Research Institute
MedStar Institute for Innovation
MedStar Telehealth Innovation Center
National Center for Human Factors in Healthcare
SiTEL
Journal Article