Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages.

MedStar author(s):
Citation: Jamia Open. 6(3):ooad066, 2023 Oct.PMID: 37575956Institution: MedStar Institute for InnovationDepartment: National Center for Human Factors in HealthcareForm of publication: Journal ArticleMedline article type(s): Case ReportsYear: 2023ISSN:
  • 2574-2531
Name of journal: JAMIA openAbstract: Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign. We coded the responses of 4247 patients who responded to this outreach to understand issues they experienced with the text message system. Our analysis highlighted areas for technology improvement and the need for more robust strategies to effectively reach older populations. Copyright © The Author(s) 2023. Published by Oxford University Press on behalf of the American Medical Informatics Association.All authors: Dixit R, Gwynne K, Ratwani RFiscal year: FY2024Digital Object Identifier: ORCID: Date added to catalog: 2023-10-04
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Item type Current library Collection Call number Status Date due Barcode
Journal Article MedStar Authors Catalog Article 37575956 Available 37575956

Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign. We coded the responses of 4247 patients who responded to this outreach to understand issues they experienced with the text message system. Our analysis highlighted areas for technology improvement and the need for more robust strategies to effectively reach older populations. Copyright © The Author(s) 2023. Published by Oxford University Press on behalf of the American Medical Informatics Association.

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