Rapid development of visualization dashboards to enhance situation awareness of COVID-19 telehealth initiatives at a multihospital healthcare system.

MedStar author(s):
Citation: Journal of the American Medical Informatics Association. 27(9):1456-1461, 2020 07 01.PMID: 32618999Institution: MedStar Health Research Institute | MedStar Institute for Innovation | MedStar Telehealth Innovation Center | National Center for Human Factors in Healthcare | SiTELForm of publication: Journal ArticleMedline article type(s): Journal ArticleSubject headings: *Coronavirus Infections | *Data Display | *Data Visualization | *Pandemics | *Pneumonia, Viral | *Telemedicine | Betacoronavirus | Humans | Mid-Atlantic Region | Multi-Institutional Systems | Organizational Case Studies | User-Computer InterfaceYear: 2020ISSN:
  • 1067-5027
Name of journal: Journal of the American Medical Informatics Association : JAMIAAbstract: The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we describe our process for rapidly developing and disseminating dashboard visualizations to support telehealth operations. We used a five-step process to gain domain knowledge, identify user-needs, identify data sources, design and develop visualizations, and iteratively refine these visualizations. Through this process we identified three distinct stakeholder groups and designed and developed visualization dashboards to meet their needs. Feedback from users demonstrated the dashboards support situation awareness and informed important operational decisions. Lessons learned are shared to provide other organizations with insights from our process. Copyright (c) The Author(s) 2020. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: [email protected].All authors: Adams KT, Bennett SS, Booker E, Boxley C, Dixit RA, Hurst S, Lysen-Hendershot K, Ratwani RMOriginally published: Journal of the American Medical Informatics Association. 2020 Jul 03Fiscal year: FY2021Fiscal year of original publication: FY2021Original title: Case Report: Rapid Development of Visualization Dashboards to Enhance Situation Awareness of COVID-19 Telehealth Initiatives at a Multi-Hospital Healthcare System.Digital Object Identifier: Date added to catalog: 2020-08-26
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Journal Article MedStar Authors Catalog Article 32618999 Available 32618999

The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we describe our process for rapidly developing and disseminating dashboard visualizations to support telehealth operations. We used a five-step process to gain domain knowledge, identify user-needs, identify data sources, design and develop visualizations, and iteratively refine these visualizations. Through this process we identified three distinct stakeholder groups and designed and developed visualization dashboards to meet their needs. Feedback from users demonstrated the dashboards support situation awareness and informed important operational decisions. Lessons learned are shared to provide other organizations with insights from our process. Copyright (c) The Author(s) 2020. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For permissions, please email: [email protected].

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